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" e-Brand Studio is firmly committed to providing high quality IT services, which meet or exceed the needs of our Customers and comply with the requirements of the Company."
The company is dedicated to the quality policy that will ensure that its services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realizing that goal. e-Brand Studio believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality. The quality policy is based on the following fundamental principles:
1. Ensuring that we fully identify and conform to the needs of our customers.
2. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
3. Everyone understanding how to do their job and doing it right first time.
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements. Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.